The GS Support Tool can be accessed via the GS Run Browser GUI. Once a data set is loaded, clicking on the ‘About’ button in the global action area will bring up the following screen (Figure 42);

Clicking on the ‘Data Support’ button will bring up a confirmation dialog window (Figure 43) reminding the user to contact the Roche service representative to report the issue and open a support case.

The user is then asked to select a destination where the support data should be sent (Figure 44). The file can be sent directly to a Roche File Transfer Protocol (FTP) server (if the host machine has been configured for FTP transfers), it can be copied to a removable USB media device, copied to the /data directory or to another directory whose location would then need be specified.

gsSupportTool [options] [SOURCE_DIRECTORY]

When launched from the command line, an additional screen is initially displayed (Figure 46). This allows the user to specify if the problem is related to the GS Junior Instrument or Attendant PC, or a specific Run.