3. GS Sequencer
:
3.7 Other Features and Functions
: 3.7.4 Support
3.7.4
Support
If you are having problems with your instrument or with a sequencing Run data set, you can contact Roche Customer Support using the support feature found in the About dialog (
Figure 34
). Click ‘About’ and ‘Instrument Support’ to generate a support report.
Figure 34: GS Sequencer ‘About’ dialog
This will open the GS Support Tool application, which can be used to collect and conveniently package information that will help your Customer Support representative troubleshoot the problem. Usage of the GS Support Tool is described in Part B, section 4 of this manual, and in Technical Bulletin TCB-09007: Guide to Using the Support Tool. The TCB is available for download from the customer-restricted area of the
www.454.com/my454
web site.
