Preface
: Assistance
Assistance
If you have questions or experience problems with the 454 Sequencing System, please call, write, fax, or email us.
When calling for assistance, be prepared to provide the serial number of your 454 Sequencing Instrument and/or lot number of the kit(s) you are using. The instrument’s serial number is located on the label found on the back of the instrument.
If you are located in…
Please contact Roche Applied Science Technical Support via:
USA or Canada
Phone (toll-free):
1-800-262-4911
e-mail:
us.gssupport@roche.com
Europe, Middle East, Mexico, South America or Africa
Phone:
+49-8856-60-6457 or
toll-free +800SEQUENCE
e-mail:
service.sequencing@roche.com
Asia Pacific
Phone (toll-free):
800 820 0577
(China Mainland)
008 018 63123
(China Taiwan)
800 966 851
(China Hong Kong)
800 852 3686
(Singapore)
1800 814 958
(Malaysia)
180 064 5619
(Australia)
007 988 620647
(Korea)
001 800 861 0660
(Thailand)
1208 6101
(Vietnam)
1800 186 10007
(Philippines)
e-mail:
asc.support@roche.com
Japan
Phone:
+03-5443-5287
e-mail:
tokyo.biochemicals@roche.com
